At Dat Xe Nhanh, customer satisfaction and experience are always our top priorities. We are committed to receiving, handling, and responding to all complaints promptly, transparently, and fairly.

🔹 Complaint Handling Process

1. Receiving complaints
Customers can submit complaints through:
📞 Hotline: 0901.292.797 (Call / Zalo / iMess)
✉️ Email: Erasvietnam.transport@gmail.com
🏢 Office address: N02 Tran Quy Kien, Cau Giay, Hanoi

2. Verifying information

• Our customer care team will contact you to verify details.

• Initial response time: within 24 hours after receiving the complaint.

3. Processing & resolution

• Assess the case based on information from both customer and driver/partner.

• Provide appropriate solutions: refund, trip change, or compensation (if applicable).

• Resolution time: 3–5 working days, depending on case complexity.

4. Providing feedback

• Customers will be notified directly via phone or email.

• All resolutions are transparent, with customer benefits as the top priority.

🔹 Our Commitments

• Always listen to and respect customer feedback.

• Ensure fair, fast, and effective complaint handling.

• Continuously improve service quality to minimize incidents.

👉 If you encounter any issues when using our services, please contact us immediately for timely support. Dat Xe Nhanh is always here to accompany you on every journey!